Home tech care plans across Kent

Plans run month to month after an initial three months. Cancel any time after that with 30 days notice. There is no joining fee if you have had an install with us in the last 12 months.

Yes. Support covers the technology in your home whether we installed it or not. If something needs replacing, hardware is charged separately at the plan discount, and Aaron will always tell you the price before ordering anything.

Any time Aaron comes out to the property for something covered by the plan. Essential includes one a year, Home includes two and Home Plus is unlimited for existing equipment. New installations are quoted separately at the plan discount.

Yes, this is one of the most common setups. Add a second contact and Aaron will keep you both informed. Plenty of customers set this up for older relatives who want someone patient to call about the telly, the tablet or the WiFi.

Phone and WhatsApp support is answered during working hours, Monday to Saturday 8am to 6pm. Home Plus customers get same day response for outages. Most problems are fixed remotely inside the first call.

Hardware costs, damage caused by building work or flooding, and third party services like your broadband provider or a streaming subscription. We will still help you deal with them, we just cannot fix their side.