AC Home Tech
07938 115 168 Set up a care plan
Home cinema room in Kent looked after under a care plan

Home tech care plans across Kent

A monthly plan that keeps everything in your home working: WiFi, cameras, alarm, TV, smart devices and the printer. One number to call when something stops.

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From £14.99 a monthCancel any time after three monthsUnlimited phone and WhatsApp supportPriority booking for visits

Which home sounds like yours

Choose one and the plan that fits is highlighted below. You can move between plans at any time.

Three plans, one number to call

Pick the level that matches how much tech you have. Move up or down at any time.

Essential

£14.99per month

For a home with WiFi, a couple of cameras and a few smart devices.

  • Unlimited phone and WhatsApp support
  • Remote diagnostics and fixes
  • Firmware and security updates managed for you
  • One on site health check a year
  • Priority booking within 48 hours
  • Discounted labour on visits
Choose Essential
Most popular

Home

£24.99per month

For a connected home with CCTV, an alarm, smart lighting and a media setup.

  • Everything in Essential
  • Two on site visits a year included
  • Camera and alarm system checks and cleaning
  • Network optimisation twice a year
  • New device setup included, up to four a year
  • 15% off all labour and hardware
Choose Home

Home Plus

£39.99per month

For larger homes, annexes, garden offices and anyone who wants it all covered.

  • Everything in Home
  • Unlimited on site visits for existing kit
  • Same day response for outages
  • 4G backup for cameras and alarm
  • Annual system review with upgrade plan
  • 20% off all labour and hardware
Choose Home Plus

All prices include VAT. Three month minimum, then rolling with 30 days notice. Hardware is charged separately at your plan discount and always agreed before it is ordered.

What happens when you sign up

Day one

We set up your plan, add every keyholder to the account and give you the direct number.

First fortnight

A health check visit. Every device, the WiFi, the cameras and the alarm checked, updated and written up.

Month one

Anything found on the health check is fixed, and you get a plain English summary of what you have and how it is set up.

Ongoing

Call or WhatsApp whenever something stops working. Most things are fixed remotely on the first call.

Customer controlling his home from a tablet in his armchair

Someone to call who knows what they are looking at

The average house now has more connected devices than a small office did ten years ago, and no IT department. When the WiFi drops, the camera goes offline or the TV will not find the soundbar, you end up on hold to a call centre in another country.

  • Speak to the person who installed it
  • Most problems fixed remotely inside the first call
  • Firmware and security updates handled for you
  • Patient support for older relatives who just want the TV to work
  • Priority when you need a visit, instead of waiting behind new installs

What a care plan actually covers

Anything in the home that connects to a network, a screen or a speaker.

WiFi and broadband

Dropouts, dead spots, new devices that will not join, router replacements, speed problems and dealing with your provider.

CCTV and doorbells

Cameras offline, recordings not saving, app notifications, storage full, lens cleaning and repositioning.

Alarms

Sensor batteries, false alarms, adding users, arming schedules and app access for the family.

TV and audio

TVs, soundbars, Sky and streaming boxes, multi room speakers and the remote that stopped working.

Smart home devices

Lights, plugs, thermostats, blinds and voice assistants, including re pairing after a power cut.

Computers and printers

Laptops, tablets, phones and the printer, kept on the network and kept working.

Care plan questions

Is there a contract?

Plans run month to month after an initial three months. Cancel any time after that with 30 days notice. There is no joining fee if you have had an install with us in the last 12 months.

Does the plan cover kit you did not install?

Yes. Support covers the technology in your home whether we installed it or not. If something needs replacing, hardware is charged separately at the plan discount, and we will always tell you the price before ordering anything.

What counts as a visit?

Any time we come out to the property for something covered by the plan. Essential includes one a year, Home includes two and Home Plus is unlimited for existing equipment. New installations are quoted separately at the plan discount.

Can my parents have a plan and I get the updates?

Yes, this is one of the most common setups. Add a second contact and we will keep you both informed. Plenty of customers set this up for older relatives who want someone patient to call about the TV, the tablet or the WiFi.

How quickly do you respond?

Phone and WhatsApp support is answered during working hours, Mon to Fri 8.30am to 6pm, Sat 8.30am to 2pm. Home Plus customers get same day response for outages. Most problems are fixed remotely inside the first call.

What is not covered?

Hardware costs, damage caused by building work or flooding, and third party services like your broadband provider or a streaming subscription. We will still help you deal with them, we just cannot fix their side.

How quickly do you come out?

Priority booking means within 48 hours on Home and Home Plus, and same day for outages on Home Plus. Essential is within a week.

Does it cover equipment you did not install?

Yes. Anything in the home that connects to a network, a screen or a speaker.

Brands we install and support
Ajax authorised installerUniviewUbiquiti NetworksTP LinkNetgearConnectix Cabling SystemsExcel Networking
Qualified, certified and DBS checked
ECS electrotechnical certification schemeCNCI certified network cable installerFluke cable test technicianIPAFDBS checkedGate SafeConfined space trainedStreet works qualifications registerPearson BTEC

Services covered by every plan

Most jobs touch more than one thing. These are the services customers usually pair with this one.

All services
Smart home installation in Kent

Smart home installation

Smart lighting, heating, blinds, locks and voice control, set up as one system that works.

Find out more
WiFi and networking in Kent

WiFi and networking

Full signal in every room, the garden office and the annexe, with rural options for slow broadband.

Find out more
CCTV installation in Kent

CCTV installation

4K cameras with colour night vision and phone alerts, installed discreetly and set up on your phone.

Find out more
TV and audio in Kent

TV and audio

Wall mounted TVs with hidden cables, media walls, soundbars and multi room speakers.

Find out more

Related reading

Local pages

Dover, Canterbury, Ashford, Maidstone, Medway, Thanet

Customers who stayed on the number

People who found that the team still answers after the install.

All reviews
★★★★★Facebook
Top workmanship at an affordable cost. Highly recommended

Stephen PrescottRecommends AC Home Tech

★★★★★Google
Aaron and his team installed 3 WiFi access points around my property and I couldn't be happier with the results. The internet is now brilliant all around my house and even in my garden office. Would highly recommend Aaron if you're looking to sort your internet issues out. Thank you

AlanWiFi coverage

★★★★★Google
Great job today fixing our broken network socket, super quick, friendly service at a good price. Would highly recommend. Many thanks Aaron

Vanessa Horton-SzarNetwork repair

★★★★★Google
Aaron was brilliant. From start to finish these guys were excellent. Explained everything brilliantly, what we needed, what suited our business and was very clear. 10/10 service all round, cannot recommend these guys enough. Thank you again

Azad KayaBusiness owner

★★★★★Google
Aaron was brilliant. From start to finish these guys were excellent. Explained everything brilliantly, what we needed, what suited our business and was very clear. 10/10 service all round, cannot recommend these guys enough. Thank you again

Azad KayaBusiness owner

★★★★★Google
Great job today fixing our broken network socket, super quick, friendly service at a good price. Would highly recommend. Many thanks Aaron

Vanessa Horton-SzarNetwork repair

★★★★★Google
Aaron and his team installed 3 WiFi access points around my property and I couldn't be happier with the results. The internet is now brilliant all around my house and even in my garden office. Would highly recommend Aaron if you're looking to sort your internet issues out. Thank you

AlanWiFi coverage

★★★★★Facebook
Top workmanship at an affordable cost. Highly recommended

Stephen PrescottRecommends AC Home Tech

Talk it through first

Not sure which plan fits? Call or WhatsApp us with a rough list of what you have and we will tell you honestly which one you need.

Set up a care plan

Tell us which plan you are interested in and roughly what tech you have at home. We will confirm the right level and get you set up.

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You'll get a reply within the hour during working hours. If it is urgent, call 07938 115 168.