Privacy Policy

Last updated 1 September 2026

AC Home Tech (formerly trading as AJC Network & Security) is committed to protecting your personal data. This policy explains what we collect, why, and what your rights are. It applies to this website, achometech.co.uk, and to the way we handle enquiries and customer records.

Who we are

AC Home Tech is run by Aaron Carswell and based in Dover, Kent. For anything relating to your data, contact us at info@ajcnetworkandsecurity.co.uk or on 07938 115 168.

What we collect

Contact details you give us through the enquiry forms, by phone, email, WhatsApp or Facebook: your name, phone number, email address, postcode and a description of the work you want.
Property and job details needed to survey, quote and carry out the work, including photographs of the installation.
Basic technical data when you use the website, such as your IP address and browser type, held by our hosting provider in server logs.

How we use it

To reply to your enquiry, arrange a site visit and send a quote.
To carry out and support the work you have booked, including care plan support.
To keep records for accounting, warranty and legal purposes.
To send you information about our services if you have asked us to. You can opt out at any time.

The lawful basis for this is the contract with you, our legitimate interest in running the business and, where relevant, your consent.

Enquiry forms

The forms on this site are processed by Formspree, which passes your message to our email. Formspree stores submissions on servers in the United States under standard contractual clauses. See Formspree's privacy policy for details. We do not use the forms to collect anything you have not typed into them.

Cookies and tracking

This site does not set analytics or advertising cookies and does not use tracking pixels. See our cookie policy for the full position.

Who we share it with

We do not sell or rent your data. We share it only with suppliers we need to deliver the service, such as our email provider, Formspree, our accountant and, where you have asked for monitoring, the alarm receiving centre. Each is bound by their own data protection obligations.

How long we keep it

Enquiries that do not lead to work are deleted after 12 months. Customer records are kept for six years after the last job to meet accounting and warranty obligations, then deleted.

Photographs of your property

We photograph installations for our records and to show the standard of the work. We only publish photographs on this site or social media with your permission, and never in a way that identifies your address.

Your rights

You can ask to see the data we hold about you, ask us to correct or delete it, object to how we use it, or ask for a copy in a portable format. Email info@ajcnetworkandsecurity.co.uk and we will respond within one month. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Changes

We may update this policy from time to time. The date at the top tells you when it was last changed.